Customer Care Representative

• joining our team, you will be point of contact for our customers in Europe
• providing accurate information and guidance to our customers via dedicated chat
• advising our customers on how to use FedEx services and tools
• advising our customers on clearance processes from multiple countries
• helping customers resolve service-related issues by providing accurate, valid and complete information about processes and procedures from multiple countries
• identifying new opportunities to grow business with our customers
• working according to the calendar(s) of European countries
• working together with other teams at FedEx to make every customer's experience outstanding.

• excellent communication skills
• computer literacy and ability to easily navigate between different screens and systems
• fluent English written and spoken is a must (B2/C1)
• strong organisational skills with attention to detail
• positive attitude and problem-solving mindset to find the best solution for the customer
• confidence, empathy, and friendliness to offer an excellent experience to our customers
• flexibility in adapting to a dynamic business environment
• A desire to work in shift work-during Polish bank holidays & in rotational shifts: any 8-hour shift b/w 6:30 am - 8:00 pm.

• stable work conditions - contract of employment from the very beginning
• hybrid working policy, where team members have the opportunity to combine the benefits of working in the office  and some days working from home. After onboarding and induction: 2 days at the office and 3 days of remote work. 
• great working conditions with a modern office and comfortable office
• training to get you started and on-the-job learning opportunities
• package of non-wage benefits (medical care including dental package; life insurance; Multisport/myBenefit and Sodexo card, extensive learning resources to further develop your skills and knowledge, including online language courses)
• possibility to grow and boost your career and improve your skills together with us
• Tuition Assistance Program - to support your development using external sources
• Referral Program - to enable you to recommend qualified candidates for job openings within your network and get rewarded if it’s successful
• Employee Assistance Program for you and your family in difficult life situations
• employee reduced-rate shipping 
• possibility to work in a highly professional, stimulating and challenging work environment of a multinational company with a great long-term career perspective and a great work atmosphere

Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.